Privacy Policy

1. Overview

This Privacy Policy describes how TE Web Solutions, Inc. operates WesenAI and processes information when you access or use the Service. This policy applies to the website, APIs, and related services.

2. Information We Collect

• Service data: content you submit such as text inputs and outputs, audio and transcriptions, images and OCR results, and feedback you provide.
• Technical and usage data: request metadata such as timestamps, request size, latency, IP region, device and browser information, and diagnostics.
• Account and communication data: account identifiers, email address, and messages you send to support.
• Cookies and similar technologies: see the Cookie Policy for details on cookies, identifiers, and analytics.

3. How We Use Information

• Operate, secure, and maintain the service and its infrastructure.
• Improve model quality, accuracy, and user experience.
• Monitor for abuse, misuse, fraud, and security incidents.
• Provide support and communicate about updates and changes.
• Comply with legal obligations and enforce terms.

4. Data Logging and Improvement

We may log inputs, outputs, and related metadata to operate and improve the service. Logs are protected with reasonable safeguards. Do not include sensitive information in submissions.

5. Legal Bases

Our processing is based on legitimate interests in operating and improving the service, performance of a contract when applicable, and compliance with legal obligations.

6. Retention

We retain information for as long as needed to operate, secure, and improve the service during the alpha period and for a reasonable time thereafter, unless a longer retention period is required or permitted by law.

7. Sharing of Information

• Service providers: cloud infrastructure, storage, analytics, monitoring, and similar vendors that process data on our behalf under appropriate safeguards.
• Compliance and safety: to comply with laws, respond to legal requests, or protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protections.

We do not sell personal information.

8. Security

We apply reasonable technical and organizational measures appropriate to the nature of the service. However, no method of transmission or storage is completely secure. You must verify outputs and use the service at your own risk.

9. International Transfers

Information may be processed and stored in the United States and other countries with different data protection laws than your jurisdiction.

10. Your Choices

• Limit what you submit. Do not provide sensitive or private data.
• Manage cookies in your browser. See our Cookie Policy for more information.
• Contact us to request access, correction, or deletion. Some logs used for security or service improvement may be retained as permitted by law.

11. Children

The service is not directed to children, and we do not knowingly collect data from children. Do not submit information about children.

12. Availability and Credits Notices

• Availability is not guaranteed. There is no minimum Service Level Objective.
• Credits are discounted for evaluation, non refundable, non transferable, and expire within 6 months.
• See the Terms of Service for full details on credits, liability, and acceptable use.

13. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via the website or by email. Your continued use of the Service signifies acceptance of the updated policy.

14. Contact

Last updated: 10/25/2025